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How We Protect Your Account & Payment Information

Your privacy matters to us. We've built istanaimpian 2 around a simple rule: we collect only what we need to run your account and process your deposits and…

Encrypted payments via DANA, OVO, GoPay and QRISAccount data protected 24/7Clear, simple privacy rules
Explore the Lobby Read FAQ
istanaimpian 2 How We Protect Your Account & Payment Information
REACH OUR TEAM

How to Request Your Data or Report Privacy Concerns

Team online

Live chat

Open the chat window in the bottom right of your account. Our team responds in real-time during lobby hours to walk you through data requests or flag privacy issues you've spotted.

Email support

Send your data access or deletion request to our privacy team. Include your account username and the specific data you want to review. We reply within 48 hours with next steps.

Account settings

You can update your contact details, email and phone number directly in your account settings under 'Personal Information'. Changes take effect immediately for future communications.

SECURITY & TRANSPARENCY

Data Handling, Cookies & How We Keep Your Account Safe

End-to-end encryption

Every deposit and withdrawal is encrypted. When you send money via DANA, OVO, GoPay or QRIS, the transaction details never travel unencrypted between your device and our payment gateway.

Cookies & tracking

We use cookies to keep you logged in, remember your game preferences, and track how you navigate the lobby. You can disable non-essential cookies in your browser settings without affecting account access.

Two-factor authentication

Enable two-factor authentication on your account settings to add a second security layer. When you log in from a new device, we'll send a verification code to your phone before granting access.

Data retention schedule

We keep your account records for as long as you're active. After withdrawal or deletion, we retain transaction history for 7 years where local law requires it for compliance and dispute resolution.

Third-party access

We share data only with payment processors and fraud-detection services. We do not share with advertisers, data brokers or marketing partners. Any sub-processor change is notified via email 30 days in advance.

Your rights

You have the right to view, correct, export or delete your personal data. Contact support with your request and we'll guide you through the process. Deletion of your account is permanent and immediate.

Privacy & Data Access Questions

Yes. Go to account settings, select 'Download My Data', and we'll compile your profile, login history, payments and game activity into a file. Download links are live for 30 days. You can also request it via live chat and we'll email it to your registered address within 48 hours.

Payment details are encrypted and stored only while your account is active. If you close your account, we delete card and wallet tokens immediately. Transaction records are retained for seven years where local law permits for dispute resolution and regulatory compliance.

Only you, via your account dashboard under 'Transaction History'. Our compliance and fraud teams can view it for security and regulatory purposes. We never share your transaction data with other players, advertisers or external services without your explicit permission.

Account deletion is immediate and permanent. Your login credentials, personal details and game preferences are removed from our servers within 24 hours. Transaction records are kept for seven years where local law requires it, but cannot be linked to your account identity.

Yes, we use cookies to recognise your device and show you relevant lobby updates. You can clear cookies anytime in your browser settings. Disabling non-essential cookies won't stop you from logging in or playing; it may just slow your experience slightly.

You can request deletion of optional profile data like your biography or saved preferences while staying active. Full account data deletion requires closing your account first. Contact support with your request and we'll outline what can and cannot be deleted while you're still registered.

Your data is treated the same regardless of location. Where local law applies, we adjust retention and access terms to match. Your rights to view, export and delete your data apply equally in all supported regions. Contact support if you need local-law clarification for your area.

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