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Know Your Terms Before You Play

When you open an account with us, you enter a straightforward agreement that sets out how deposits work, what happens when you withdraw, and how we protect your…

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GET HELP WITH TERMS

How to Ask About Your Agreement

Questions about how our terms apply to your account? Our team is here to walk you through what each section means and how it affects your deposits, withdrawals and gameplay. Reach out via chat, email or phone—we'll explain the rule and get you moving forward.

Team online

Live Chat

Open the chat bubble in your account lobby. We answer term questions during support hours, typically 10:00 to 22:00 Indonesia time daily. Complex queries are logged and answered by email within one business day.

Email Support

Send your question to our support inbox. Attach account screenshots if needed. We review all term-related inquiries within 12 hours and reply with a clear explanation of the relevant policy section.

Account Settings

Your account dashboard includes a Terms & Conditions link. Tap it to review the full agreement, and a checkbox confirms you have read and agree. You can request a copy at any time via email.

SECURITY AND YOUR DATA

How We Protect What You Share

Your deposit details, withdrawal requests and account activity are encrypted and stored securely. We never sell your data to third parties.

Encryption Standard

All account pages use HTTPS encryption. Your password is hashed and never stored in plain text. Two-factor authentication is available in account security settings to add an extra layer.

Data Retention

We keep your account data for as long as your account exists. After closure, transaction history is archived for 7 years to comply with financial record-keeping law, then securely deleted.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your language and theme choice. No tracking cookies are placed without your consent. Clear cookies from Settings > Privacy anytime.

Third-Party Sharing

We share account data only with payment processors (DANA, OVO, GoPay, QRIS) during deposit and withdrawal, and with law enforcement where local law requires. We do not share or sell your data to advertisers or analytics firms.

Request Changes

To update, correct or delete your personal data, log in to your account and go to My Details. Changes to email or phone are verified immediately. Deletion requests are handled by our privacy team within 48 hours.

Contact Privacy Team

Email our Data Protection Officer at [email protected] with any privacy concern. We respond within 5 business days with a clear explanation and next steps.

Your Terms Questions Answered

The questions below cover what we hear most often from players in Semarang and across Indonesia about how our agreement works, what happens when you deposit or withdraw, and how to handle account issues.

Tap 'Forgot Password' on the login screen. We send a reset link to your registered email within 30 seconds. Click it, create a new password, and log back in. If you do not receive the email, check your spam folder or contact support via chat.

Yes. Go to Account Settings > Close Account. We process closure within 24 hours. Any remaining balance is returned to your original payment method (DANA, OVO, GoPay or QRIS). Closed accounts cannot be reopened; you would need to register a new one.

Once we approve your request, we send funds to DANA or OVO immediately. Your payment app usually shows the credit within 5 to 10 minutes. If the transfer does not arrive within 30 minutes, check with your bank or message our support team with your withdrawal reference number.

You are responsible for keeping your password and login secure. If you notice unauthorized activity, contact support immediately so we can freeze your account and review the transactions. Enable two-factor authentication in Security Settings to prevent unauthorized access.

GoPay and QRIS have daily transfer limits set by your bank and the payment provider. If you hit your limit, the deposit will be rejected before it reaches our system. Contact your bank to raise the limit, or use a different payment method (DANA, OVO or bank transfer).

Yes. In your account under Transaction History, select a date range and click Download Statement. We email you a PDF listing all deposits, withdrawals, and gameplay activity within 2 business hours. You can also request a statement via email anytime.

Accounts dormant for 12 months are subject to review under our retention policy. Your balance remains in the account, but we may request verification of your identity before you can withdraw. Log in at least once per year to keep your account active and avoid any holds.

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